PRIVACY POLICY & TERMS OF USE

 

PART A 

 

This Privacy Policy describes how Serenitybooks.lk (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

 

  1. COLLECTING PERSONAL INFORMATION

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

     1.1 DEVICE INFORMATION

  • Examples of Personal Information collected:Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site
  • Purpose of collection:Loading the Site accurately for you, and to perform analytics on Site usage to optimize our Site
  • Source of collection:Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels 
  • Disclosure for a business purpose:Sharing with our processor, Shopify 
  • ORDER INFORMATION Examples of Personal Information collected:Name, billing address, shipping address, payment information (including credit card numbers, debit card numbers, PayPal or other payment vendors that may be offered), email address, and phone number
  • Purpose of collection:Providing products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and in line with the preferences you have shared with us, and provide you with information or advertising relating to our products or services
  • Source of collection:Collecting from you
  • Disclosure for a business purpose:Sharing with our processor, i.e., Shopify, our vendors, payment processors and other incidental entities necessary to completion of processing, and any entity involved with shipping and/or delivery of the service or product involved with the order 

     1.2 CUSTOMER SUPPORT INFORMATION

  • Examples of Personal Information collected: Name, billing address, shipping address, payment information including credit card numbers, debit card numbers, payment vendors that may be offered, product or service specific pricing and description, email address, and phone number
  • Purpose of collection:Providing customer support
  • Source of collection:Collecting from you
  • Disclosure for a business purpose:Sharing with vendors, payment processors and other incidental entities necessary to completion of processing, and any entity involved with shipping and/or delivery of the service or product involved with the order
  • The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion

 

  1. SHARING PERSONAL INFORMATION

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
  • Some of your Personal Information may be shared with the other entities described above, for the purpose of order or payment processing, or for customer service purposes.
  • Some of your personal information may be used for targeted remarketing of goods and services offered on our site.

 

  1. BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We may use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We may use applications like HotJar or Pixelmagic to refine our understanding of how visitors and customers interact with our site to improve the marketing experience.
  • We may share information about your use of the Site, your purchases, and your interaction with our advertisements on other websites with our advertising partners. We collect and share some of these information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

 

  1. USING PERSONAL INFORMATION

We use your Personal Information to provide our services to you including, offering products for sale, processing payments, shipping and fulfillment of your order(s), and keeping you up to date on new products, services, and offers.

 

  1. LAWFUL BASIS

All personal information we collect are protected under the laws of Sri Lanka including the Personal Data Protection Act, No. 09 of 2022.

 

  1. AUTMATIC DECISION-MAKING

You have the right to object to processing of your Personal Information based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you. We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data. However, our processor, Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you. Services that include elements of automated decision-making include:

  • Temporary deny-list of IP addresses associated with repeated failed transactions. This deny-list persists for a small number of hours.
  • Temporary deny-list of credit cards associated with deny-listed IP addresses. This deny-list persists for a small number of days. 

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PART B

 

These Terms of Use constitute a legally binding agreement between you and Serenity Books. Please read these Terms of Use, the terms and conditions posted through any Serenity Books Device or Application, policies and guidelines posted on any other website, application, or services provided by Serenitybooks.lk, carefully before using the Serenity Books services (Serenitybooks.lk services). 

The terms and conditions stated below, along with the policies and guidelines located throughout the Serenitybooks.lk ( “Terms of Use”) identify what a customer of the Serenity Books services (“you” or “your” or “User” or “Users”) can expect from Serenity Books (together referred to herein as “Serenitybooks.lk”, “we”, “us” or “our”), and/or persons who provide products or services to Serenity Books customers either directly or through the Serenity Books services (“Serenitybooks.lk Providers”) and what Serenity Books in turn expects from Users. By visiting Serenitybooks.lk, creating an account, making a purchase via the Serenitybooks.lk, joining any Serenitybooks.lk online community, posting a review or creating a profile, or otherwise joining, viewing, visiting or contributing to Serenitybooks.lk user forums or interactive features, you agree that you have read, understood, and agree to be bound by the Terms of Use. If you do not agree to be bound by these Terms of Use and to follow all applicable laws, you should leave the Serenitybooks.lk site or any other Serenity Books service immediately. 

If you are under the age of 18, you must get your parent or legal guardian to read and accept this Agreement. By using the Serenity Books services, your parent or legal guardian agrees to these Terms of Use, and they are responsible for your use and any issues or claims related to your use of the Serenity Books services. Your profile and Account may be terminated and deleted without warning if we believe that you are under 18 years of age, if we believe that you are under 18 years of age and you represent yourself as 18 or older, or if we believe you are over 18 and represent yourself as under 18.

 

BY AGREEING TO THESE TERMS, YOU AGREE TO THE DISPUTE RESOLUTION TERMS IN SECTION 16, INCLUDING MANDATORY INDIVIDUAL ARBITRATION AND CLASS-ACTION WAIVER

 

  1. LICENSES AND RESTRICTIONS
  • Licenses: Serenity Books grants the User a limited, nonexclusive, revocable license to access and make personal, non-commercial use (unless User has a business relationship with Serenity Books documented in a separate agreement) of the lk services, its content. Serenity Books further grants the User a limited, nonexclusive and revocable right to create a hyperlink to the Serenity Books services so long as the link does not portray Serenitybooks.lk in a false, misleading, derogatory, or otherwise offensive matter.
  • Restrictions: The licenses in paragraph 1.1, above do not include any rights to:
  • modify, download (other than page caching), reproduce, copy, or resell the Serenity Books, the content or any portion or derivative thereof;
  • commercially use the Serenity Books services, the content or any portion derivative thereof (unless User has a business relationship with Serenity Books, in which case such commercial use will be governed by the terms applicable to such business relationship);
  • copy or download any User’s account or profile information for the benefit of any third party;
  • enable high volume, automated, electronic processes that apply to the Serenity Books or its systems, the content or any portion or derivative thereof;
  • use any robot, spider, data miner, crawler, scraper or other automated means to access or index the Serenity Books services or its systems, the content or any portion or derivative thereof for any purpose;
  • interfere or attempt to interfere with the proper working of the Serenity Books services;
  • bypass any measures used by Serenity Books to prevent or restrict access to any portion of the Serenity Books services, the content or any portion or derivative thereof;
  • frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Serenity Books;
  • use Serenity Books name, trademarks, services marks or logos in any meta tags or any other “hidden text”; or
  • compile, repackage, disseminate or otherwise use data extracted from the Serenity Books
  • The foregoing is expressly prohibited and the right to do any of the foregoing shall require Serenity Books’s express written consent (which may include a written agreement signed by an authorized representative of Serenity Books). Any unauthorized use of the Serenity Books services, the content or any portion or derivative thereof shall terminate any license or permission granted by Serenity Books.

 

  1. TRADEMARKS

Serenity Books or third parties from whom Serenity Books has permission, own the trademarks or service marks that are used on the Serenity Books services. All rights are reserved. These and other graphics, logos, service marks and trademarks of Serenity Books and its licensors may not be used without prior written consent of Serenity Books or its licensor, as the case may be. Without limiting the foregoing, no Serenity Books trademark or logo may be used in connection with any product or service that is not Serenity Books’s, in any manner that is likely to cause confusion among Users, or in any manner that disparages or discredits Serenity Books.

 

  1. CONTENT
  • Proprietary Rights: User acknowledges that the Serenity Books services contain certain content (such as text, graphics, photographs, video, audio, code, and other data or information relating to any subject) (“Content”), that is protected by copyrights, trademarks, trade secrets, or other proprietary rights, and that these rights are valid and protected in all forms, media and technologies existing now or hereinafter developed. All Content is or may be copyrighted as a collective work under the applicable copyright laws in Sri Lanka, and Serenity Books owns a copyright in the selection, coordination, arrangement, and enhancement of such Content on the Serenity Books User may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any such Content, in whole or in part. If no specific restrictions are displayed, Users may make copies of select portions of the Content, provided that the copies are made only for User’s personal use and that User maintains any notices contained in the Content, such as all copyright notices, trademark legends, or other proprietary rights notices. Except as provided in the preceding sentence or as permitted by the fair use privilege under the applicable copyright laws in Sri Lanka (see, Intellectual Property Act, No. 36 of 2003 as amended), User may not upload, post, reproduce, or distribute in any way Content protected by copyright, or other proprietary right, without obtaining permission of the owner of the copyright or other property right. In addition to the foregoing, use of any software Content shall be governed by these terms and any software license agreement accompanying such software.
  • Third-Party Content: Serenity Books is a distributor and not a publisher of Content supplied by third parties and Users. Serenity Books has no editorial control over such Content. Any opinions, advice, statements, services, offers, or other information that constitutes part of Content, including User Created Content, expressed or made available by third parties, including any other User, are those of the respective authors or distributors and not of Serenity Books or any Serenity Books Provider, unless expressly stated otherwise. Neither Serenity Books nor any Serenity Books Provider makes any representation, warranty or guarantee of the accuracy, completeness, or usefulness of any third-party Content unless otherwise expressly stated. In many instances, the Content, including User Created Content, available through the Serenity Books Services represents the opinions and judgments of the third party that provides such Content. Under no circumstance shall either Serenity Books or any lk Provider be liable for any loss, damage or harm caused by a User’s reliance on information obtained through the Serenity Books services. It is the responsibility of User to evaluate the accuracy, completeness or usefulness of the information, opinion, advice, or Content, including User Created Content, available through the Serenity Books services.

 

  1. PRICES
  • Prices: The price for an item on the lk may differ from the price shown in a User’s shopping cart and it is possible that such price may increase or decrease between the time the item is placed in a shopping cart and the time that the purchase is actually made. On rare occasions, an item may be priced incorrectly on Serenitybooks.lk. If the price for the item on the Serenitybooks.lk is incorrect and is actually higher than the price provided at the time of purchase, then, at the sole discretion of Serenity Books, Serenity Books may either (a) contact the User for instructions before shipping the item or charging the User for such item; (b) cancel the order for such item and notify the User of such cancellation; or (c) ship the item at the incorrect price to the benefit of the User.
  • Notice: Please note that this policy regarding prices applies only to items sold and shipped by Serenity Books.

 

  1. RISK OF LOSS

The risk of loss and title for all items purchased via the Serenitybooks.lk services pass to the User upon delivery of the item to the carrier.

 

  1. PRODUCT DESCRIPTION

The items offered for sale on Serenitybooks.lk contain descriptions that are provided directly by the publisher, manufacturer, developer or distributor of such item. Serenity Books does not represent or warrant that the descriptions of such items are accurate or complete. IF A USER PURCHASES AN ITEM FROM Serenity Books THAT IS NOT AS DESCRIBED IN THE Serenity Books SERVICES, THE USER’S SOLE AND EXCLUSIVE REMEDY IS TO RETURN SUCH ITEM IN AN UNUSED CONDITION FOR A REFUND OF THE PURCHASE PRICE.

 

  1. AGE OF USERS

Our products and services are marketed for and directed towards purchase by adults or with the consent of adults. Individuals under the age of 18 (‘Minors’) are not permitted to use Serenity Books website without the supervision of a parent or legal guardian. Furthermore, we do not knowingly collect or solicit personal information from children under the age of 18 or knowingly allow such persons to register for an online account or to post personal information on our website. Should we learn that someone under the age of 18 has provided any personal information to Serenity Books website, we will remove that information as soon as possible.

 

  1. TERMINATION OF USAGE
  • Termination Rights: Serenity Books may issue a warning, temporarily suspend, indefinitely suspend or terminate any User’s right to use or access all or any part of the Serenity Books services including any account thereon, without notice, for any reason in Serenity Books’ sole discretion, including, without limitation, violation of the Terms of Use, Serenity Books’ belief that such access would violate any applicable law or would be harmful to the interests of, or potentially cause financial loss or legal liability to, Serenity Books, any lk provider or another User.

 

  • Restricted Users: In certain cases, in Serenity Books’ sole discretion, Serenity Books may provide written notice (a “Restriction Notice”) to a User (a “Restricted User”) to inform such Restricted User that (i) his or her right to use or access any part of the Serenity Books services has been terminated, including the right to use, access or create any account thereon; (ii) that Serenity Books refuses to provide any services to such Restricted User; and (iii) any subsequent orders placed by a Restricted User will be subject to cancellation. Other conditions may apply and shall be set forth in the Restriction Notice.

 

  1. INDEMNITY

User agrees to indemnify, defend and hold Serenity Books (and its affiliates, employees, contractors, agents, suppliers and partners, if any) and each Serenity Books provider harmless from any and all claims, suits, actions, losses, costs, damages, and any other liabilities, including reasonable attorneys' fees, brought by any third party due to or arising out of (i) such User’s use of the Serenity Books services, (ii) any alleged breach or violation of the Terms of Use or (iii) such User’s violation of any law or the rights of a third party. Serenity Books reserves the right, at User’s expense, to assume the exclusive defense and control of any matter for which such User is required to indemnify Serenity Books, and User agrees to cooperate with Serenity Books’ defense of such matter. This defense and indemnification obligation is intended to extend to the fullest extent permitted by law and will survive the Terms of Use and your use of the Serenity Books services.

 

  1. PASSWORD AND ACCOUNT SECURITY
  • Account Password: Every User that has an account for the Serenity Books services is responsible for (i) keeping his or her account password confidential and secured; (ii) avoiding unauthorized access to such User’s computer or other devices; and (iii) keeping the contact information associated with that account current. User acknowledges that it is necessary to keep the e-mail address associated with his or her account current because although the User may be able to log into his or her Serenity Books account using an old e-mail address, such User will not receive messages from Serenity Books about his or her orders and inquiries or other matters.
  • Account Security: User accepts full responsibility for all activities that occur within such User’s Serenity Books account or within the Serenity Books services, whether or not authorized by the User. 

 

  1. NOTICES

User consents to electronic communications with Serenity Books, whether addressed to the e-mail address associated with such User’s Serenity Books account or posted on the Serenity Books services. User acknowledges and agrees that any communication via e-mail or by postings on the Serenity Books services satisfies any legal requirement that such communications be made in writing.

 

  1. DISCLAIMERS AND LIMITATION OF LIABILITY

    12.1 Disclaimer of Warranties

  • To The Maximum Extent Permitted By Applicable Law, We And Our Suppliers And Licensors Provide The Serenity Books Services And Any Serenity Books Account On An “As Is” And “As Available” Basis Without Any Representation Or Warranty Whatsoever. The Use Of The Serenity Books Services Or Any Serenity Books Account Is At Your Sole Risk. Neither We Nor Our Suppliers, Affiliates Or Licensors (As Applicable) Make Any Representation Or Warranty Of Any Kind, Express Or Implied, That The Serenity Books Services, Any Serenity Books Account Or Their Use Will: (I) Be Uninterrupted Or Secure; (Ii) Be Free Of Defects, Inaccuracies Or Errors; Or (Iii) Otherwise Meet Your Requirements. To The Maximum Extent Permitted By Applicable Law, We Hereby Disclaim Any And All Warranties And Conditions, Express Or Implied, Including The Implied Warranties Or Conditions Of Fitness For A Particular Purpose, Lack Of Hidden Or Latent Defects, Security, Merchantability, Satisfactory Quality, Quiet Enjoyment And Non-Infringement Or Arising By Reason Of Custom Or Usage In The Trade Or By Course Of Dealing.
  • Serenity Books Is Not Responsible For And Makes No Warranties, Express Or Implied, As To Any, User Created Content Posted On The Serenity Books Services Or Through The Serenity Books User Created Content Does Not Necessarily Reflect The Opinions Or Policies Of Serenity Books. Profiles And Third Party Applications Created And Posted By Users On The Serenity Books Services May Contain Links To Other Websites. Serenity Books Is Not Responsible For The Content, Accuracy Or Opinions Expressed On Such Websites, And Such Websites Are Not Necessarily Investigated, Monitored Or Checked For Accuracy Or Completeness By Serenity Books. Inclusion Of Any Linked Website On The Serenity Books Services Does Not Imply Approval Or Endorsement Of The Linked Website By Serenity Books. When You Access These Third-Party Sites, You Do So At Your Own Risk. Serenity Books Is Not Responsible For The Conduct, Whether Online Or Offline, Of Any User Of The Serenity Books Services.
  • We Take No Responsibility For Third-Party Advertisements Or Third-Party Applications That Are Posted On Or Through Or Made Available On The Serenity Books, And, To The Maximum Extent Permitted By Applicable Law, We Do Not Take Any Responsibility For Any Goods Or Services Provided By Third-Party Advertisers On The Serenity Books     

     12.2 LIMITATION OF LIABILITY

  • Exclusion Of Damages: To The Maximum Extent Permitted By Applicable Law, We And Our Suppliers And Licensors Will Not Be Liable To You Or Any Third Party For Any Lost Profits, Lost Revenue, Lost Or Corrupted Data, Or Damage To Reputation Or Goodwill Or Any Consequential, Special, Incidental, Punitive Or Other Indirect Damages Or Losses Arising From, Relating To Or Connected With Your Use Of (Or Inability To Use) The Serenity Books Services Or Any Serenity Books Account Regardless Of The Cause Of Action On Which The Claim Is Based (Including Negligence, Tort, Contract, Strict Liability, Product Defect Or Misrepresentation), Even If Advised Of The Possibility Of Such Damages Unless Such Damages Are The Result Of Our willful Negligence Or intentional Acts Or Omissions.
  • Limitation Of Liability: To The Maximum Extent Permitted By Applicable Law, In No Event Shall Our Aggregate Liability Related To The Serenity Books Services Or Your Serenity Books Account Exceed the value of the services you obtained or intended to obtain in total at the time of cause of action.

 

  1. SEVERABILITY

The provisions of these Terms of Use are intended to be severable. If for any reason any provision of these Terms of Use shall be held invalid or unenforceable in whole or in part, such provision shall be ineffective to the extent of such invalidity or unenforceability without in any manner affecting the validity or enforceability thereof or the remaining provisions hereof. The failure of Serenity Books to exercise or enforce any right or provision of these Terms of Use shall not operate as a waiver of such right or provision.

 

  1. APPLICABLE LAW and dispute resolution

The Serenity Books services are created and controlled by Serenity Books in Sri Lanka. The laws of Sri Lanka will govern the Terms of Use, without giving effect to any principles of conflicts of laws.

 

  1. ACKNOWLEDGMENT

The Terms of Use, including all documents referenced herein, represents the entire understanding between User and Serenity Books regarding User’s relationship with Serenity Books and supersedes any prior or contemporaneous statements or representations. Headings used in the Terms of Use are for reference only and shall not affect the meaning of any terms. As used in these Terms of Use, “including” means “including, without limitation.” 

 

  1. INQUIRIES

Should you have any concerns or clarification or request for more information on our Terms of Use and Privacy Policy, OR if you wish to exercise any of your rights as mentioned above, please do not hesitate to contact us at admin@serenitybooks.lk.

 

  1. Changes to the Policies

We reserve the right to update or modify these policies at any time. Any changes will be posted on this page with a revised “last updated” date. We encourage you to review these policies periodically to stay informed about how we collect, use, and protect your information.

 

  1. Contact us

If you have any question, concern, or request regarding our policies or the handling of your personal information, please do not hesitate to contact us using the information provided on our website.

 

Last updated: 9th March 2025